Frequently Asked VEX EDR Support Questions
My VEXnet 2.0 Keys will not connect.
You will need to update the firmware for your Cortex / Joystick using the VEXnet Firmware Upgrade Utility 4.X.X.
The access code I received for my cortex does not work.
My PC is not recognizing my Cortex / Joystick.
The power on my Cortex is intermittent.
You will need to replace the power connector on your Cortex. For assistance with this, please contact customer support.
A motor port on my Cortex burned out.
My motor is moving without a command from the Joystick.
My partner Joystick is not working.
First, ensure that a “2 Joystick” program is downloaded into your Cortex. If the problem persists, make sure that the two Joysticks are properly connected, and using the partner-to-partner port.
I can't controll my motor.
My motor is spinning in the oppsite direction that I want it to.
Reverse the connection between your motor, and Motor Controller 29. (Red to black, black to red)